Customer Testimonials
Exceptional service. Thorough steps beginning to end. Working out solutions, completing a job well done and excellent customer service. Years of service there and number one in the future.
My 2022 Acura MDX was in today for a routine 30,000 mile service and it effortless - the cost was reasonable and I was taken care of promptly and since I was waiting that was appreciated.
I have been going to Acura for 8 plus years since buying my first Acura and the service has always been too-notch! Today I had a service done on my MDX and Michael from the service department was great! From the moment he checked my vehicle in, he was professional and efficient! He kept me updated on the status of my service and talked me through the full report. I appreciated Michael taking each extra step possible to make sure I had the best service possible! The service staff always does an excellent job! I Would always recommend West Herr Acura 🙂
Heidi once again exceeded my expectations. From the beginning of the buying process to delivery was amazing. She showed me the service area and walked me through everything on my car! She’s a rockstar. Thank you Heidi
Agent was great, much better than last time I brought in my other acura, would recommend
Ciara was great so personable & friendly. Everything was explained completely before being done. Very easy to make appointments. Everyone at Westherr is so helpful & friendly. Thank you so much Westherr!!
Jason was informative and kept me up to date on the service. Would highly recommend West Herr Acura for all your automotive service and purchasing needs.
Jason was vey helpful and I asked him if he rotated the tires he said no need to do that they were fine. That was a shock to me because they could of did it and changed me. I was very impressed with him being honest with me.
Jason was Awesome, the service was Amazing and went faster than expected.. Jason made the appointment a very pleasant and fast service appointment. Everyone at Westherr is very professional and friendly, thank you so much Westherr!!
Efficient, very helpful, Jason was wonderful as was Michael and entire staff. Thanks for your help and accommodations. Will refer you to other buyers and friends
Friendly staff, excellent service. The service department takes care of any issues with my vehicle in a timely manner
I am an out-of-state customer. I bought a Lexus LC 500. My salesperson, Matt Schwartz, was very helpful and detail-oriented. The GM and front office people were also very nice. The dealership also made sure all recalls on the car were performed by the local Lexus dealership. WestHerr doesn’t only sell Acuras at this particular store, they also sell used exotics. I highly recommend them. Transport was a breeze.
This is the 2nd vehicle we have purchased from West Herr. Both times have been great!
Very professional. Take time with the customer and explain everything well. Friendly and accommodating. The dealership is clean and well run. Also the staff is extremely knowledgeable about their cars.
clean efficient all work was done in a timely manner And the car was washed and vacuumed
Consistently provides honest and fair priced services. Does not "churn" unneeded services . Service staff is very knowledgeable and experienced. Has been my service provider since 1987.
Service was delivered timely and professionally. I was very satisfied and impressed by their strong customer-orientation.
Great service, friendly, trustworthy and super convenient. Everything is always explained clearly. Don’t try to sell you things you don’t want or need. I’m
The overall experience was fantastic. The most time spent was the walking the lot to check the inventory. Once I selected a car it was a done deal.
Ciara was a pleasure to meet. She was very professional. Very knowledgeable and cheerful. She arranged my service visit. I will remember her caring attitude.
Awesome, Mark was polite, sociable and a pleasure to interact with! Gave accurate details on what car needed and timing was perfect! You guys are lucky to have such a good employee! Hope to have this advisor again, Kudos Mark !
Always good customer service Ciara was very helpful and Mark is amazing glad he’s still there! I’m hoping they will allow loaner vehicles again soon. But overall this is a great service center.
The staff are always helpful, the work is done well and expeditiously. The waiting room is comfortable and the coffee is great. They don't try to tack on extra services or up charges, and offer a fabulous experience every time we come in.
West Herr Service is excellent. Their work is thorough, efficient and the employees are personable. They are my service dealer of choice!
great car! Vehicle delivery was flawless.Salesman was knowledgeable and professional. Would buy from here again. Salesman explained in great detail all the features of the car.
I Had quick service this am on my MDX . In and out in 1 hour. Nice work!
Efficient and effective service consistent with past visits. Fair price, courteous staff, pleasant waiting area. Current dealership owner has maintained the same level of service as previous owners.
Very helpful, very polite. Clean environment and immediate service walking in the door. Answered all questions and had a nice variety of vehicles to check out
Courteous and friendly at the start to finish, shuttle man Tom great help, spoke to Chris in parts very helpful and courteous. Mark in service excellent.
Very friendly, and efficient with everything…the customer service was outstanding!! I Definitely will be going back all the time to get my truck serviced there.
Service advisor mark was very accommodating with the prompt work on fixing my car even so that I just called this am. Had the car towed to WestHerr Acura and was fixed the same day.
Andy did a great job of answering my questions and simplifying the paperwork process. Looking forward to a long term relationship as West Herr Acura is one of the few dealerships in Western NY buying and selling high end sports cars and performance vehicles.
Easy to make an appointment on line - they were ready for me and the service was completed promptly - my only comment would be that $550.00 for a routine service on an almost new car seems high - even though I was given and approved this amount prior to the service.
Friendly and engaging Service Department. No high pressure on service recommendations. Clean, modern facilities. Recommend without hesitation or reservation. Professional and ethical with experience. Yay!!!!
Service options were explained in professional manner. Work was done in a very timely period.
Ciara Downy went out of her way to give me excellent service. She even washed and dried my car herself as there were no workers to do it. Ciara was friendly, polite and helpful. A definite asset to West Herr.
Mark and dealership were awesome. Offered loaner as car was being repaired. Good communication to let know when car would be done
The service is excellent and timely and the personnel are friendly , knowledgeable , professional and include me in decision making if necessary as they complete the service
Very professional and timely dealership! I would highly recommend this dealership to all my friends and family. They make things very simple and easy. Best dealership I’ve ever been to
Very professional and courteous service. Work performed in timely fashion. Facility is immaculate. Service writer very professional and helpful.
Ciara was so patient and very knowledgeable. I had several questions and she answered them to my satisfaction. She also checked in with me several times while I waited to have my car serviced which was so thoughtful of her. The service at Acura on Transit is top notch!
Very professional and courteous. Was in there for a short period and got the job done.
Friendly and engaging staff in Service Dept. Trustworthy on service work and recommendations. Have never "churned" service work. Clean area facilities for waiting. Comfortable, quiet, wifi availability.
Efficient, competent, honest, good value for money. Highly recommended. My go-to place for service as well as purchase.
The purchase of my car off of lease was made easy and enjoyable by all involved.
I came in feeling defeated and praying for a miracle, Mike worked with my challenged credit with all his leadership for 8 hours straight and I was able to drive home the same day in my 2017 chevy trax LT I'm so happy with my new car ! I also have a warrenty , they paid for my lunch and offered water , WEST HERR really took great care of me .
So I was looking for a specific used car Mercedes’ cls 63 amg and low and behold s super cherry low miles one pops up on their website I call asap and a gentleman answers the phone by the name of Andy I told him to that I was very picky and wanted I very nice car that hasn’t been abused and if this wasn’t the right car no problem he said he would call me back and he did he went to the car first and took a video inside and out and of the car and sent ...
First of all, excellent customer service and knowledge of product. The day went perfect right at the start when the Service Advisor Mark Banas answered all my questions at check in and kept me informed on what else was needed when my Acura was being worked on. On another note, the facility was updated with a very nice waiting room, with a A+ for cleanliness and a group of workers that all very much like what they are doing. Hats off to the new owners (West Herr) and all involved in making a facility that you can be proud of ...
Dropped my RDX off yesterday West Herr Acura to have them check the grinding noise coming from my front end. I assumed the front calipers seized up like the rear ones did 2 months ago. They had the same symptoms. That job was done by West Herr as well. I just knew they were going to hit me up with another big repair. To my surprise, the vehicle passed all inspections. This is a first for me… to drop off my vehicle and it be diagnosed with no issues. There is hope for me trusting dealerships. Very pleased with the experience.
Service was good and finished on time Car was washed Staff efficient and pleasant Facilities comfortable Waiting time was as expected I will definitely bring my car back for service
After hitting a GIGANTIC pothole, my car was towed there (I used my Acura link rather than AAA - very satisfied) with 2 flat tires. It was a Sunday. When I called West Herr early Monday am, Mark already had a plan of attack. I received a text (very convenient, I was at work) and was able to approve all of the suggested repairs. It was complete and ready by the end of the - waiting for me. Everyone there is friendly, explains everything and thorough. Mark even had checked to see if I purchased any extra insurance which may have ...
Great dealership Great service everybody do the job professional I will shop again with this dealership David Lempko Thank you very much Good work with you
The service procedure is attentive and efficient. Mark checked me in and informed me as to what to expect. The waiting area is pleasant. Mark kept me informed as to the status of the service call and went over the actions taken. Top notch customer service.
The employees at West Herr Acura are very knowledgable and accommodating. I am very satisfied with the quality of their work and the quality of their facilities. I will happily return for future service of my vehicle.
Can’t get much better than this team of pros genuinely friendly and nice Really care about your experience great follow up after leaving the dealership Without a car and that’s why I left with a new car The next day Love Westherr
Mark and Matt are the best reason I get my service done at West-Herr Acura. They are the best. knowledge precise and everything is taken care of in a timely matter.
Paul was great! From the moment my wife and I walked in to when we were signing the papers for a new MDX a month later we knew where we were at every step of the way. I will be doing business with these guys in the future. Keep up the good work!
Efficient friendly staff Explain everything before they provide any service. Quick service Give estimates before doing any work
Friendly and efficient. I knew what I wanted; Kevin found me my new car. Overall a very good experience.
I’ve never purchased a car so effortlessly. I drove all the way from Ohio to make the transaction. Andy was awesome from the first conversation we had over the phone. He took care of all of it, even talking to my insurance agent. He answered all my questions whenever I had any and never made me we wait for an answer. The entire dealership was customer friendly. I recommend this dealership to everyone who wants to buy an Acura. Andy rocks!!
It is always a great experience at West Herr Acura of Buffalo! I have my MDX serviced there every time. The technicians are very knowledgeable and professional. I would highly recommend them for any of the services they offer.
As usual I was pleased with the service and appreciative of how quickly I was able to get an appointment. Mark answers any questions I have and keeps me up to date on Any routine service I may need. Cecelia
I had an appointment for an oil change and tire rotation. Tyler greeted me, explained the procedure and showed me to the waiting area. 35 minutes later my car was serviced and washed and I was on my way. Impressive.
Trust worthy I am always happy and satisfied no matter the situation even if I don’t know what I’m talking about they fix it very nice people understanding I am a faithful customer absolutely
Tyler was the young man who assisted me n gave excellent service as usual!! He’s a positive credit to ur dealership!! Hope he’s my service person every time!
I am happy today I had new car Acura Thank you Kevin M.Wisniewski Jr He is very competent in his job He is the best Thank you so much
I took my MDX today for service to dealership and also replace my battery without an appointment. Tyler was very customer friendly by accommodating my vehicle and got it done in couple of hours. I had the best experience at West Herr Acura and would highly recommend this dealership and service center to anyone who is looking to buy a car or get their vehicle serviced.
Awesome facility. Engaging and friendly staff. Service waiting room very comfortable. Service staff is trained and trustworthy. Recommend w/o hesitation or reservation. Top shelf dealer.
Great service and communication, from the service manager Mark to the engineer Bruce to the shuttle go to guy Bob! Thank you all.
Excellent place to get service.The staff greets you with smile & are very cordial & courteous.
Welcoming, clean, professional and helpful staff. I was comfortable and kept informed of my car’s status.
Mark was friendly and described the services and their costs well. Efficient service. Overall a high quality experience.
West Herr Acura are always attentive to customer needs and are honest with the way they conduct themselves with vehicle repairs. I have been going to this location for my Acura TSX service needs for a decade now and they have been progressively better in the service they provide over that time period. Tyler is an excellent rep who has good knowledge and customer service skills and easily articulates your vehicle servicing needs.
Took car in for minor service. I have been going to this dealership for ~ 17 years. Mark Banas greeted me on arrival and departure. I have dealt with him for about 11yrs. A key reason that I would continue with this dealership as it has gone through 2 ownership changes in the last 3 or 4 years. A disappointment in my mind is that West Herr brings in their own managers as replacements when they acquire a dealership . This happened when they took over Buffalo Infiniti dealership. I would have expected Mark to carry forward as Service Manager in the acquisition. No instead a ...
Service is excellent - thorough but efficient and generally quick! Have only had positive experiences. Highly recommend.
Good experience, easy making an appointment, at my arrival soon got service representative , no waiting. I will in the future bring my car for services
The service department at Acura has been fantastic for the 5 years I have owned an Acura MDX. Mark Banas has been exceeding helpful, polite, professional and knowledgeable about my car, He has answered my questions and I am confident that the service has been done correctly for those 5 ;years. The reliability of the service department and Mark is a major reason I am driving an MDX, a car that I do like. Thank you Mark. I will add the other people in the service department are good too, And I originally was influenced to change to an MDX because of ...
Tyler was great. Courteous and knowledgeable. A real pleasure. I certainly look forward to his assisting me the next time I go in for service. It was great to see a young man so committed to providing a positive experience for the customer.
Pleasant experience scheduling an appointment with Mark ( as always). When I arrived to have my vehicles serviced I was greeted by Tyler who was courteous and confirmed the work to be done. When service was complete, Tyler contacted me and had my vehicle ready for pickup…All went well!
Michaela was very friendly, and explained everything on detail about the car and paper. Great service. Very friendly, everything I needed was very clear even instructions to manage the mouse and menu
Excellent, caring service. Knowledgeable technician. Nice waiting area. Was advised of estimate and asked if they should proceed.
Great service as usual. Professional associates were attentive, friendly and helpful. All-around customer care second to none.Always bring my vehicle here to be serviced for that reason.
The service area was very efficient.Tyler met me at my vehicle promptly and escorted me to the waiting room. The room was clean and the wait was minimal. Very positive experience.
Tyler was friendly, engaging, and professional. Although he was very busy, his attention to detail was outstanding. He was efficient and kind. He made my experience enjoyable.
Excellent service and follow up. Manager personable and friendly. Patient and took necessary steps to ensure the car I purchased was exactly what I wanted
Very professional, welcoming staff and environment. They have excellent services and products ! Would recommend to friends and family continue to purchase from west herr Acura.
Great dealership easy to deal with Scheduled my car for service, they were on time explained everything. Show room is clean and workers are friendly
My experience at West Herr Acura on Transit Rd on 6/14/21 was highly satisfying to my every need. Thanks to Rachel/Service & Mike /Manager of the Service Dept.
Always a good experience. Honest and fair. Tyler went over everything prior to my service and again after. I usually deal with Mark who has always been terrific as well, but he was not in that day.
Got a decent amount for my trade in value, and kept my new payment in the range I wanted!
Great experience, service was excellent and timely. Tyler was very helpful and welcomed me to the service department. This was my first trip to West Herr and I will return.
Just bought an Acura TLX from Alex at West Herr Acura. The buying process was easy from beginning to end. Would highly recommend Alex Suchan to any family or friends looking to buy a new or used car from West Herr. Very happy with my purchase and the level of customer service I received during my visit.
My experience at a West Herr Acura is always positive. Chip, in sales, is exceptionally professional and competent in every way. Mark, Tyler and today’s experience with Rachel have been thorough and satisfying. Love the car, love the dealership, love the people!
The service is the best in WNY! None better anywhere!! Trustworthy, attention to detail and highly personable. Wouldn’t go anywhere else! Tyler was fantastic to work with!
The first part of May, my 2019 RDX adv came up with a potentially serious problem, which appeared to be battery/alternator. 7 of the warning lights came on flashing and beeping. Given that there were potential safety issues, Mark suggested I call Acura Road side service and have the car transported to the dealership. This was done and the problem was diagnosed by their technician. Part replacement was ordered and installed next day, and my car was returned to me. This may sound routine, but I reside an hour and half away from Williamsville. There were also several calls between Mike ...
Had the best car buying experience with West-Herr. The sales representative Lilly went above and beyond to provide us with all the details, answered to all our questions. The entire staff was truly exceptional. Great experience.
Tyler was courteous, knowledgeable, and helpful. He explained things, and answered questions handily. He was very adept when I asked him to help me me reprogram radio stations that had been lost due to battery disconnect.
Tyler was very thorough. Oil change. Everything done very timely. Very satisfied. Always plan on using dealer for service. Waiting area clean. Some noise from construction.
This is the second car I purchased from Kevin and he is a very excellent and thorough salesman that West Herr lucky to have. I can see my last car was relax and now you’re West her there will be advantages to the customers.
I worked with Jeff and it was best car buying experiences I’ve had. There were no games or hassling and I was able to make a deal that worked for both sides efficiently.
