Customer Testimonials

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DealerRater Oct 18, 2021

Excellent place to get service.The staff greets you with smile & are very cordial & courteous.

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DealerRater Oct 16, 2021

Welcoming, clean, professional and helpful staff. I was comfortable and kept informed of my car’s status.

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DealerRater Oct 9, 2021

Mark was friendly and described the services and their costs well. Efficient service. Overall a high quality experience.

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Cars Oct 5, 2021

West Herr Acura are always attentive to customer needs and are honest with the way they conduct themselves with vehicle repairs. I have been going to this location for my Acura TSX service needs for a decade now and they have been progressively better in the service they provide over that time period. Tyler is an excellent rep who has good knowledge and customer service skills and easily articulates your vehicle servicing needs.

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Cars Oct 2, 2021

Took car in for minor service. I have been going to this dealership for ~ 17 years. Mark Banas greeted me on arrival and departure. I have dealt with him for about 11yrs. A key reason that I would continue with this dealership as it has gone through 2 ownership changes in the last 3 or 4 years. A disappointment in my mind is that West Herr brings in their own managers as replacements when they acquire a dealership . This happened when they took over Buffalo Infiniti dealership. I would have expected Mark to carry forward as Service Manager in the acquisition. No instead a ...

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DealerRater Oct 1, 2021

Service is excellent - thorough but efficient and generally quick! Have only had positive experiences. Highly recommend.

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DealerRater Sep 24, 2021

Good experience, easy making an appointment, at my arrival soon got service representative , no waiting. I will in the future bring my car for services

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DealerRater Sep 18, 2021

The service department at Acura has been fantastic for the 5 years I have owned an Acura MDX. Mark Banas has been exceeding helpful, polite, professional and knowledgeable about my car, He has answered my questions and I am confident that the service has been done correctly for those 5 ;years. The reliability of the service department and Mark is a major reason I am driving an MDX, a car that I do like. Thank you Mark. I will add the other people in the service department are good too, And I originally was influenced to change to an MDX because of ...

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Cars Sep 15, 2021

Tyler was great. Courteous and knowledgeable. A real pleasure. I certainly look forward to his assisting me the next time I go in for service. It was great to see a young man so committed to providing a positive experience for the customer.

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Cars Sep 5, 2021

Pleasant experience scheduling an appointment with Mark ( as always). When I arrived to have my vehicles serviced I was greeted by Tyler who was courteous and confirmed the work to be done. When service was complete, Tyler contacted me and had my vehicle ready for pickup…All went well!

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DealerRater Sep 1, 2021

Michaela was very friendly, and explained everything on detail about the car and paper. Great service. Very friendly, everything I needed was very clear even instructions to manage the mouse and menu

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DealerRater Aug 20, 2021

Excellent, caring service. Knowledgeable technician. Nice waiting area. Was advised of estimate and asked if they should proceed.

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DealerRater Jul 28, 2021

Great service as usual. Professional associates were attentive, friendly and helpful. All-around customer care second to none.Always bring my vehicle here to be serviced for that reason.

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DealerRater Jul 24, 2021

The service area was very efficient.Tyler met me at my vehicle promptly and escorted me to the waiting room. The room was clean and the wait was minimal. Very positive experience.

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DealerRater Jul 23, 2021

Tyler was friendly, engaging, and professional. Although he was very busy, his attention to detail was outstanding. He was efficient and kind. He made my experience enjoyable.

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DealerRater Jul 16, 2021

Very professional, welcoming staff and environment. They have excellent services and products ! Would recommend to friends and family continue to purchase from west herr Acura.

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DealerRater Jul 16, 2021

Excellent service and follow up. Manager personable and friendly. Patient and took necessary steps to ensure the car I purchased was exactly what I wanted

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DealerRater Jul 3, 2021

Great dealership easy to deal with Scheduled my car for service, they were on time explained everything. Show room is clean and workers are friendly

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DealerRater Jun 27, 2021

Always a good experience. Honest and fair. Tyler went over everything prior to my service and again after. I usually deal with Mark who has always been terrific as well, but he was not in that day.

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DealerRater Jun 26, 2021

Got a decent amount for my trade in value, and kept my new payment in the range I wanted!

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DealerRater Jun 20, 2021

Great experience, service was excellent and timely. Tyler was very helpful and welcomed me to the service department. This was my first trip to West Herr and I will return.

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DealerRater Jun 16, 2021

Just bought an Acura TLX from Alex at West Herr Acura. The buying process was easy from beginning to end. Would highly recommend Alex Suchan to any family or friends looking to buy a new or used car from West Herr. Very happy with my purchase and the level of customer service I received during my visit.

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DealerRater Jun 15, 2021

My experience at West Herr Acura on Transit Rd on 6/14/21 was highly satisfying to my every need. Thanks to Rachel/Service & Mike /Manager of the Service Dept.

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Cars Jun 8, 2021

My experience at a West Herr Acura is always positive. Chip, in sales, is exceptionally professional and competent in every way. Mark, Tyler and today’s experience with Rachel have been thorough and satisfying. Love the car, love the dealership, love the people!

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DealerRater May 22, 2021

The service is the best in WNY! None better anywhere!! Trustworthy, attention to detail and highly personable. Wouldn’t go anywhere else! Tyler was fantastic to work with!

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DealerRater May 12, 2021

The first part of May, my 2019 RDX adv came up with a potentially serious problem, which appeared to be battery/alternator. 7 of the warning lights came on flashing and beeping. Given that there were potential safety issues, Mark suggested I call Acura Road side service and have the car transported to the dealership. This was done and the problem was diagnosed by their technician. Part replacement was ordered and installed next day, and my car was returned to me. This may sound routine, but I reside an hour and half away from Williamsville. There were also several calls between Mike ...

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DealerRater May 12, 2021

Had the best car buying experience with West-Herr. The sales representative Lilly went above and beyond to provide us with all the details, answered to all our questions. The entire staff was truly exceptional. Great experience.

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Cars May 6, 2021

Tyler was courteous, knowledgeable, and helpful. He explained things, and answered questions handily. He was very adept when I asked him to help me me reprogram radio stations that had been lost due to battery disconnect.

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Cars May 5, 2021

Tyler was very thorough. Oil change. Everything done very timely. Very satisfied. Always plan on using dealer for service. Waiting area clean. Some noise from construction.

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DealerRater May 4, 2021

This is the second car I purchased from Kevin and he is a very excellent and thorough salesman that West Herr lucky to have. I can see my last car was relax and now you’re West her there will be advantages to the customers.

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Cars May 2, 2021

I worked with Jeff and it was best car buying experiences I’ve had. There were no games or hassling and I was able to make a deal that worked for both sides efficiently.

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Cars Apr 29, 2021

Chip was an awesome Salesman. Good selection of vehicles. The rest of the staff was very friendly and helpful. I Will refer friends, awesome coffee🙂

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Cars Apr 5, 2021

Everything was efficient and effective!! Mark is a pleasure to work with. I will return for service in the future as long as I own this MDX.

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DealerRater Apr 2, 2021

Lilly was so very helpful and made the entire process a positive one. Knowledgeable, kind, and patient. Two thumbs up!! highly recommend going West Herr.

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DealerRater Apr 1, 2021

Mark and the rest of the service department are all first rate. They always explain any problems and fix everything right the first time. They are also genuinely nice people.

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Cars Mar 31, 2021

Paul scilingo is an outstanding salesmen. He was highly responsive throughout the process and knowledgeable about the products.

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DealerRater Mar 30, 2021

Great experience- Manny was very helpful Entire staff was equally as professional They made us feel very comfortable during our visits They did a great job explaining the features of the Acura.

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DealerRater Aug 12, 2020

My salesman Alex and the GM Franklin made the purchasing process extremely easy! They were a pleasure to work with. I definitely recommend that you give this dealership a try!

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DealerRater Sep 9, 2019

Great customer service and friendly and helpfull workers,thanks for excellent service, will continue to bring my car to this location on transit rd to service my car.

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DealerRater May 11, 2019

I continue to have excellent service at Ray Laks for my MDX. They have been consistently accurate with time and cost estimates. Further, they are honest and don’t try to oversell. For example, when I was getting my winter tires switched, another repair shop tried to tell me I needed a new battery and some other work done; I brought my car to RayLaks for the service and they ran tests to show my battery and car was fine! Lastly, communication is excellent. Nobody likes to get their car repaired, but when you need something done, RayLaks is the ...

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DealerRater Nov 11, 2018

I've been a very satisfied customer since my first Acura Integra in 1991. All my cars have been purchased and serviced at LAKS since then. (no relative or friend involved)

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DealerRater Oct 24, 2018

Ray in sales was great to deal with very accommodating and went over all the new features to upgrade to a new mdx. Very satisfied.

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DealerRater Oct 23, 2018

I have been bringing my 3 RDX's for service since I bought the first one in 2011. I have worked with Mark Banas who has consistently provided excellent service, occasionally going out of his way to provide a service when necessary

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DealerRater Aug 22, 2018

Needed unscheduled service and called in the early morning. Was accommodated immediately. While there I was able to have routine maintenance performed as well. Would not trust my car's service to anyone else.

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DealerRater Nov 8, 2017

Ray in sales and Bob in finance went above and beyond to help our daughter renew her lease! My husband and I went with her and she is thrilled with her new vehicle! Ray and Bob were both kind and professionally!!

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