Customer Testimonials
Very friendly,promp and courteous..I have been taking my Acura's there for years.The staff are professional and knowledgeable of their product.
Ryan, Dave and Dan made the sales process for my son’s Integra lease so effortless, that a week later I leased one. The team showed me the equity available in my current vehicle which made the deal too good to pass up. The dealership was clean and professional living up to the Acura premium brand. My 18 year old son was treated like a long time customer and is very happy with his lease. I will definitely be getting my next car in 3 years from the team at West Herr Acura! Thanks Gentlemen!
Jason Stsrnes was very helpful, he answered sll of my questions. He was very nice to deal with.
Jason in service did a good job and communicated well regarding the needs of my vehicle. He also was able to have my car ready and cleaned at the agreed upon time
THE CUSTOMER COFFEE ESPRESSO MACHINE WAS MOST EXCELLENT. SERVICE AND CAR ANNUAL INSPECTION WAS VERY WELL DONE
I feel that I was treated in a honest and friendly manner. The work I feel is quality and accomplished in a timely fashion. Ciara , the service Rep. was excellent, very thorough.
Ciara was very friendly and let me know what to expect while waiting for my vehicle. Great Service!!
I went in for regular maintenance, namely an oil change and tire rotation. Turned out I didn't need tbe tires rotated and was not charged for that service. They also checked the tire pressure for me. In addition, I bought a new phone and had difficulty pairing it for Bluetooth use in the car. I also had trouble deleting the old phone. Ciara offered to help and had the old phone deleted and the new one paired up on no time. Very pleasant staff and great service!
Everything went fast and they even offered to wash my car! Very happy with the service!
Service was fast and complete. I took my MDX in for service, and staff and techs were kind and competent. Would recommend this dealership to anyone
Great experience! Worked with Jeff, in sales, and he led me through a seamless purchasing experience! Would definitely recommend West Herr Acura For used/new purchases!
Ciara, is the best!! She is an exceptional employee and always go over and beyond! I would recommend anyone to consider the West Herr on Transit for your card purchase from Tim.
All personnel were very friendly and professional. We received our new car 6 months after signing the contract. A large part of the delay was outside the dealers control. However we also encountered several administrative issues, e.g. lack of communication regarding the final delivery date and problems with paperwork, that could have been avoided. Notwithstanding, WH went the extra mile to ensure a happy ending. We are very pleased with service received and the quality of the new car
Everyone did a excellent job and that’s the reason I go there. Brian knew exactly what he was doing and did it well. I highly recommend West-Herr for service
I’ve been going to West Herr Acura for several years now! It no other dealership I’ve felt comfortable! The staff was very friendly & knowledgeable! Jason was exceptional with customer service expertise! I would recommend an Acura to anyone! I love the amenities they offer to their customers!! It sounds like the #1 Dealershio to Be At in WNY!
I dealt with Jason—who completely explained every aspect of my service appointment. He was knowledgeable and professional. I would definitely recommend him and the dealership
Great dealership. Friendly staff. Would highly recommend to anyone who is looking to purchase or service their Acura. 10/10
I felt very comfortable dealing with West Herr Acura of Buffalo. I was given accurate information and never felt pressured into making a purchase. I was informed about my options, of which there were a number, and was able to weight them making a choice I am sure I won't regret. I would definitely recommend this dealership and Kevin, in particular, to someone in the market for a new or slightly used vehicle.
Friendly staff very professional felt welcomed since the moment i walked in will definitely come back again!
I am very satisfied with the service that I received and continue to receive from the dealership always very courteous and efficient Thank You
Purchased our first Acura, a 2022 RDX.. Dealership and sales experience was phenomenal. Thanks to our salesman, Tim Zaman for his knowledge patience throughout the process. I would highly recommend West Herr Acura to anyone in the market for a new or used vehicle. They are the best!
The building is bright and clean. The staff is very courteous and friendly making the visit comfortable. And at the end, everything is as promised. The entire team is so helpful. Thank you.
Ciara went out of her way & helped us far beyond our expectations - extremely knowledgeable & efficient - I would recommend this dealership to everyone & anyone - any dealership would be lucky to have her - I wish there was an option above 5 star - we received easily 10+ A+++++ service!!!
Great service every time I have gone there. In and out in a reasonable amount of time. Jason took care of me on my last visit. He was very professional and courteous. Listened to my concerns and addressed the problem. Car was nice and clean when I left.
Chip did great with this sale, he did all he could have to make it easier to buy the 2020 RDX. Easy to talk to and work with.
Jason was very helpful and thorough. He explained everything and was very professional. He spent considerable time looking up information and resolving an issue regarding my warranty.
Everyone who helped me at West Herr was excellent. The service was prompt and first rate.
Excellent service. Explained my services required in detail. Gave me reasonable options. Jason was excellent and professional Very happy with my service there. Will always have my car serviced there
I was pleasantly welcomed today at the West Herr Service Desk - Justin really made my experience memorable! He escorted me to the waiting room & made sure I had the remote to the TV! He took his time & everything was explained thoroughly. Justin made sure that I didn’t have to wait too long- he said he was substituting for the regular service person- I hope he is still around if & when I have to come in again! Thank you for being so nice!!!!
Absolutely love my new "Used" vehicle I purchased from West Herr Acura! Paul and Kevin (sales) were very personable and took care of all my needs. Dave (finance) went through a bunch of options for an extended warranty plan. (I never by extended warranties, but for my 2017 Infinity we found a warranty where I felt it was the right time to purchase "peace of mind" coverage.) Lastly, Kelsey was a great communicator and also outstanding at finalizing paperwork. She even caught a small discrepancy with the reported mileage which could've been an issue in the ...
He was very helpful and he answer all my questions I ask him. He explained to me what I needed done on my next service.
Exceptional service. Thorough steps beginning to end. Working out solutions, completing a job well done and excellent customer service. Years of service there and number one in the future.
My 2022 Acura MDX was in today for a routine 30,000 mile service and it effortless - the cost was reasonable and I was taken care of promptly and since I was waiting that was appreciated.
I have been going to Acura for 8 plus years since buying my first Acura and the service has always been too-notch! Today I had a service done on my MDX and Michael from the service department was great! From the moment he checked my vehicle in, he was professional and efficient! He kept me updated on the status of my service and talked me through the full report. I appreciated Michael taking each extra step possible to make sure I had the best service possible! The service staff always does an excellent job! I Would always recommend West Herr Acura 🙂
Heidi once again exceeded my expectations. From the beginning of the buying process to delivery was amazing. She showed me the service area and walked me through everything on my car! She’s a rockstar. Thank you Heidi
Agent was great, much better than last time I brought in my other acura, would recommend
Ciara was great so personable & friendly. Everything was explained completely before being done. Very easy to make appointments. Everyone at Westherr is so helpful & friendly. Thank you so much Westherr!!
Jason was informative and kept me up to date on the service. Would highly recommend West Herr Acura for all your automotive service and purchasing needs.
Jason was vey helpful and I asked him if he rotated the tires he said no need to do that they were fine. That was a shock to me because they could of did it and changed me. I was very impressed with him being honest with me.
Jason was Awesome, the service was Amazing and went faster than expected.. Jason made the appointment a very pleasant and fast service appointment. Everyone at Westherr is very professional and friendly, thank you so much Westherr!!
Efficient, very helpful, Jason was wonderful as was Michael and entire staff. Thanks for your help and accommodations. Will refer you to other buyers and friends
Friendly staff, excellent service. The service department takes care of any issues with my vehicle in a timely manner
I am an out-of-state customer. I bought a Lexus LC 500. My salesperson, Matt Schwartz, was very helpful and detail-oriented. The GM and front office people were also very nice. The dealership also made sure all recalls on the car were performed by the local Lexus dealership. WestHerr doesn’t only sell Acuras at this particular store, they also sell used exotics. I highly recommend them. Transport was a breeze.
This is the 2nd vehicle we have purchased from West Herr. Both times have been great!
Very professional. Take time with the customer and explain everything well. Friendly and accommodating. The dealership is clean and well run. Also the staff is extremely knowledgeable about their cars.
clean efficient all work was done in a timely manner And the car was washed and vacuumed
Consistently provides honest and fair priced services. Does not "churn" unneeded services . Service staff is very knowledgeable and experienced. Has been my service provider since 1987.
Service was delivered timely and professionally. I was very satisfied and impressed by their strong customer-orientation.
Great service, friendly, trustworthy and super convenient. Everything is always explained clearly. Don’t try to sell you things you don’t want or need. I’m
The overall experience was fantastic. The most time spent was the walking the lot to check the inventory. Once I selected a car it was a done deal.
Ciara was a pleasure to meet. She was very professional. Very knowledgeable and cheerful. She arranged my service visit. I will remember her caring attitude.
Awesome, Mark was polite, sociable and a pleasure to interact with! Gave accurate details on what car needed and timing was perfect! You guys are lucky to have such a good employee! Hope to have this advisor again, Kudos Mark !
Always good customer service Ciara was very helpful and Mark is amazing glad he’s still there! I’m hoping they will allow loaner vehicles again soon. But overall this is a great service center.
The staff are always helpful, the work is done well and expeditiously. The waiting room is comfortable and the coffee is great. They don't try to tack on extra services or up charges, and offer a fabulous experience every time we come in.
West Herr Service is excellent. Their work is thorough, efficient and the employees are personable. They are my service dealer of choice!
great car! Vehicle delivery was flawless.Salesman was knowledgeable and professional. Would buy from here again. Salesman explained in great detail all the features of the car.
I Had quick service this am on my MDX . In and out in 1 hour. Nice work!
Efficient and effective service consistent with past visits. Fair price, courteous staff, pleasant waiting area. Current dealership owner has maintained the same level of service as previous owners.
Very helpful, very polite. Clean environment and immediate service walking in the door. Answered all questions and had a nice variety of vehicles to check out
Courteous and friendly at the start to finish, shuttle man Tom great help, spoke to Chris in parts very helpful and courteous. Mark in service excellent.
Very friendly, and efficient with everything…the customer service was outstanding!! I Definitely will be going back all the time to get my truck serviced there.
Service advisor mark was very accommodating with the prompt work on fixing my car even so that I just called this am. Had the car towed to WestHerr Acura and was fixed the same day.
Andy did a great job of answering my questions and simplifying the paperwork process. Looking forward to a long term relationship as West Herr Acura is one of the few dealerships in Western NY buying and selling high end sports cars and performance vehicles.
Easy to make an appointment on line - they were ready for me and the service was completed promptly - my only comment would be that $550.00 for a routine service on an almost new car seems high - even though I was given and approved this amount prior to the service.
Friendly and engaging Service Department. No high pressure on service recommendations. Clean, modern facilities. Recommend without hesitation or reservation. Professional and ethical with experience. Yay!!!!
Service options were explained in professional manner. Work was done in a very timely period.
Ciara Downy went out of her way to give me excellent service. She even washed and dried my car herself as there were no workers to do it. Ciara was friendly, polite and helpful. A definite asset to West Herr.
Mark and dealership were awesome. Offered loaner as car was being repaired. Good communication to let know when car would be done
The service is excellent and timely and the personnel are friendly , knowledgeable , professional and include me in decision making if necessary as they complete the service
Very professional and timely dealership! I would highly recommend this dealership to all my friends and family. They make things very simple and easy. Best dealership I’ve ever been to
Very professional and courteous service. Work performed in timely fashion. Facility is immaculate. Service writer very professional and helpful.
Ciara was so patient and very knowledgeable. I had several questions and she answered them to my satisfaction. She also checked in with me several times while I waited to have my car serviced which was so thoughtful of her. The service at Acura on Transit is top notch!
Very professional and courteous. Was in there for a short period and got the job done.
Friendly and engaging staff in Service Dept. Trustworthy on service work and recommendations. Have never "churned" service work. Clean area facilities for waiting. Comfortable, quiet, wifi availability.
Efficient, competent, honest, good value for money. Highly recommended. My go-to place for service as well as purchase.
The purchase of my car off of lease was made easy and enjoyable by all involved.
I came in feeling defeated and praying for a miracle, Mike worked with my challenged credit with all his leadership for 8 hours straight and I was able to drive home the same day in my 2017 chevy trax LT I'm so happy with my new car ! I also have a warrenty , they paid for my lunch and offered water , WEST HERR really took great care of me .
So I was looking for a specific used car Mercedes’ cls 63 amg and low and behold s super cherry low miles one pops up on their website I call asap and a gentleman answers the phone by the name of Andy I told him to that I was very picky and wanted I very nice car that hasn’t been abused and if this wasn’t the right car no problem he said he would call me back and he did he went to the car first and took a video inside and out and of the car and sent ...
First of all, excellent customer service and knowledge of product. The day went perfect right at the start when the Service Advisor Mark Banas answered all my questions at check in and kept me informed on what else was needed when my Acura was being worked on. On another note, the facility was updated with a very nice waiting room, with a A+ for cleanliness and a group of workers that all very much like what they are doing. Hats off to the new owners (West Herr) and all involved in making a facility that you can be proud of ...
Dropped my RDX off yesterday West Herr Acura to have them check the grinding noise coming from my front end. I assumed the front calipers seized up like the rear ones did 2 months ago. They had the same symptoms. That job was done by West Herr as well. I just knew they were going to hit me up with another big repair. To my surprise, the vehicle passed all inspections. This is a first for me… to drop off my vehicle and it be diagnosed with no issues. There is hope for me trusting dealerships. Very pleased with the experience.
Service was good and finished on time Car was washed Staff efficient and pleasant Facilities comfortable Waiting time was as expected I will definitely bring my car back for service
After hitting a GIGANTIC pothole, my car was towed there (I used my Acura link rather than AAA - very satisfied) with 2 flat tires. It was a Sunday. When I called West Herr early Monday am, Mark already had a plan of attack. I received a text (very convenient, I was at work) and was able to approve all of the suggested repairs. It was complete and ready by the end of the - waiting for me. Everyone there is friendly, explains everything and thorough. Mark even had checked to see if I purchased any extra insurance which may have ...
Great dealership Great service everybody do the job professional I will shop again with this dealership David Lempko Thank you very much Good work with you
The service procedure is attentive and efficient. Mark checked me in and informed me as to what to expect. The waiting area is pleasant. Mark kept me informed as to the status of the service call and went over the actions taken. Top notch customer service.
The employees at West Herr Acura are very knowledgable and accommodating. I am very satisfied with the quality of their work and the quality of their facilities. I will happily return for future service of my vehicle.
Can’t get much better than this team of pros genuinely friendly and nice Really care about your experience great follow up after leaving the dealership Without a car and that’s why I left with a new car The next day Love Westherr
Mark and Matt are the best reason I get my service done at West-Herr Acura. They are the best. knowledge precise and everything is taken care of in a timely matter.
Paul was great! From the moment my wife and I walked in to when we were signing the papers for a new MDX a month later we knew where we were at every step of the way. I will be doing business with these guys in the future. Keep up the good work!
Efficient friendly staff Explain everything before they provide any service. Quick service Give estimates before doing any work
Friendly and efficient. I knew what I wanted; Kevin found me my new car. Overall a very good experience.
I’ve never purchased a car so effortlessly. I drove all the way from Ohio to make the transaction. Andy was awesome from the first conversation we had over the phone. He took care of all of it, even talking to my insurance agent. He answered all my questions whenever I had any and never made me we wait for an answer. The entire dealership was customer friendly. I recommend this dealership to everyone who wants to buy an Acura. Andy rocks!!
It is always a great experience at West Herr Acura of Buffalo! I have my MDX serviced there every time. The technicians are very knowledgeable and professional. I would highly recommend them for any of the services they offer.
As usual I was pleased with the service and appreciative of how quickly I was able to get an appointment. Mark answers any questions I have and keeps me up to date on Any routine service I may need. Cecelia
I had an appointment for an oil change and tire rotation. Tyler greeted me, explained the procedure and showed me to the waiting area. 35 minutes later my car was serviced and washed and I was on my way. Impressive.
Trust worthy I am always happy and satisfied no matter the situation even if I don’t know what I’m talking about they fix it very nice people understanding I am a faithful customer absolutely
Tyler was the young man who assisted me n gave excellent service as usual!! He’s a positive credit to ur dealership!! Hope he’s my service person every time!
I am happy today I had new car Acura Thank you Kevin M.Wisniewski Jr He is very competent in his job He is the best Thank you so much
I took my MDX today for service to dealership and also replace my battery without an appointment. Tyler was very customer friendly by accommodating my vehicle and got it done in couple of hours. I had the best experience at West Herr Acura and would highly recommend this dealership and service center to anyone who is looking to buy a car or get their vehicle serviced.
Awesome facility. Engaging and friendly staff. Service waiting room very comfortable. Service staff is trained and trustworthy. Recommend w/o hesitation or reservation. Top shelf dealer.
Great service and communication, from the service manager Mark to the engineer Bruce to the shuttle go to guy Bob! Thank you all.
