Customer Testimonials
Great service and took care of all my needs . Wee will definitely be back to see them
Jason was very professional, kind, and efficient. He went out of his way to check something I had a question on. The car service was fast and efficient. My car was nice and clean and I was able to get on with my day in a timely manner.
Service was prompt and courteous. Unnecessary service was not performed. Great experience overall as always
Service was good kept me updated during this visit to let me know progress work
Ciara was attentive to my service needs and made sure they worked efficiently and with high quality.
David and the team were great! Very friendly and helpful when I was looking for my new car. I am from the Rochester area and never had to leave my house once in the buying process. Whether it’s an Acura or not David can help with all your car needs.
Jason and crew was excellent and accommodating! No extensive wait and great communication with status of inspection
Service was excellent! They answered all of my questions and made it an enjoyable service visit.
The service staff is very courteous and knowledgeable. Handled my concerns very professionally. Thank yku
Amazing! Took care of me all the way and never had any issues. Amazing job. 100% going back
This dealership is absolutely A-1 due to the professional poise and knowledge of it staff. Chip in sales, Jason and Cara in service bend over backwards to accommodate your every concern or request. I cannot be happier with my recent experience.
Had a great experience with a fast and smooth transaction. Thanks so much! Dealer was knowledgeable and professional
30 yrs of buying/leasing vehicles and this store bi far is the best place to do business across all West Herr Dealership's. Bought a beautiful used Acura from Ryan Myles. Flawless transaction,treated with respect and really knows his stuff. Matt Payne Sales Manager runs a great frontend. No pressure wonderful experience. No matter where the used car is within there West Herr group I highly recommend you get it from Acura.
Jason at West Herr Acura explained what could possibly be wrong with my vehicle and showed me the most cost effective course of action. Outstanding customer service
Chip is my salesman n he is the BEST!! Always friendly, knowledgeable with an Awesome personality!! Jason has been my service person on several occasions n he is also friendly, knowledgeable n has a Awesome personality!
The dealership service was stellar. Ciara was outstanding and very helpful. Our service was excellent.
I drive from Rochester to West Herr Acura for excellent service and a friendly staff.
Very friendly,promp and courteous..I have been taking my Acura's there for years.The staff are professional and knowledgeable of their product.
Jason Stsrnes was very helpful, he answered sll of my questions. He was very nice to deal with.
THE CUSTOMER COFFEE ESPRESSO MACHINE WAS MOST EXCELLENT. SERVICE AND CAR ANNUAL INSPECTION WAS VERY WELL DONE
I feel that I was treated in a honest and friendly manner. The work I feel is quality and accomplished in a timely fashion. Ciara , the service Rep. was excellent, very thorough.
Ciara was very friendly and let me know what to expect while waiting for my vehicle. Great Service!!
Everything went fast and they even offered to wash my car! Very happy with the service!
All personnel were very friendly and professional. We received our new car 6 months after signing the contract. A large part of the delay was outside the dealers control. However we also encountered several administrative issues, e.g. lack of communication regarding the final delivery date and problems with paperwork, that could have been avoided. Notwithstanding, WH went the extra mile to ensure a happy ending. We are very pleased with service received and the quality of the new car
Great dealership. Friendly staff. Would highly recommend to anyone who is looking to purchase or service their Acura. 10/10
I felt very comfortable dealing with West Herr Acura of Buffalo. I was given accurate information and never felt pressured into making a purchase. I was informed about my options, of which there were a number, and was able to weight them making a choice I am sure I won't regret. I would definitely recommend this dealership and Kevin, in particular, to someone in the market for a new or slightly used vehicle.
Friendly staff very professional felt welcomed since the moment i walked in will definitely come back again!
I am very satisfied with the service that I received and continue to receive from the dealership always very courteous and efficient Thank You
Purchased our first Acura, a 2022 RDX.. Dealership and sales experience was phenomenal. Thanks to our salesman, Tim Zaman for his knowledge patience throughout the process. I would highly recommend West Herr Acura to anyone in the market for a new or used vehicle. They are the best!
The building is bright and clean. The staff is very courteous and friendly making the visit comfortable. And at the end, everything is as promised. The entire team is so helpful. Thank you.
Ciara went out of her way & helped us far beyond our expectations - extremely knowledgeable & efficient - I would recommend this dealership to everyone & anyone - any dealership would be lucky to have her - I wish there was an option above 5 star - we received easily 10+ A+++++ service!!!
Great service every time I have gone there. In and out in a reasonable amount of time. Jason took care of me on my last visit. He was very professional and courteous. Listened to my concerns and addressed the problem. Car was nice and clean when I left.
Chip did great with this sale, he did all he could have to make it easier to buy the 2020 RDX. Easy to talk to and work with.
Everyone who helped me at West Herr was excellent. The service was prompt and first rate.
I was pleasantly welcomed today at the West Herr Service Desk - Justin really made my experience memorable! He escorted me to the waiting room & made sure I had the remote to the TV! He took his time & everything was explained thoroughly. Justin made sure that I didn’t have to wait too long- he said he was substituting for the regular service person- I hope he is still around if & when I have to come in again! Thank you for being so nice!!!!
Absolutely love my new "Used" vehicle I purchased from West Herr Acura! Paul and Kevin (sales) were very personable and took care of all my needs. Dave (finance) went through a bunch of options for an extended warranty plan. (I never by extended warranties, but for my 2017 Infinity we found a warranty where I felt it was the right time to purchase "peace of mind" coverage.) Lastly, Kelsey was a great communicator and also outstanding at finalizing paperwork. She even caught a small discrepancy with the reported mileage which could've been an issue in the ...
He was very helpful and he answer all my questions I ask him. He explained to me what I needed done on my next service.
Exceptional service. Thorough steps beginning to end. Working out solutions, completing a job well done and excellent customer service. Years of service there and number one in the future.
Heidi once again exceeded my expectations. From the beginning of the buying process to delivery was amazing. She showed me the service area and walked me through everything on my car! She’s a rockstar. Thank you Heidi
Agent was great, much better than last time I brought in my other acura, would recommend
Jason was vey helpful and I asked him if he rotated the tires he said no need to do that they were fine. That was a shock to me because they could of did it and changed me. I was very impressed with him being honest with me.
Friendly staff, excellent service. The service department takes care of any issues with my vehicle in a timely manner
This is the 2nd vehicle we have purchased from West Herr. Both times have been great!
clean efficient all work was done in a timely manner And the car was washed and vacuumed
Service was delivered timely and professionally. I was very satisfied and impressed by their strong customer-orientation.
Great service, friendly, trustworthy and super convenient. Everything is always explained clearly. Don’t try to sell you things you don’t want or need. I’m
Ciara was a pleasure to meet. She was very professional. Very knowledgeable and cheerful. She arranged my service visit. I will remember her caring attitude.
Awesome, Mark was polite, sociable and a pleasure to interact with! Gave accurate details on what car needed and timing was perfect! You guys are lucky to have such a good employee! Hope to have this advisor again, Kudos Mark !
Always good customer service Ciara was very helpful and Mark is amazing glad he’s still there! I’m hoping they will allow loaner vehicles again soon. But overall this is a great service center.
The staff are always helpful, the work is done well and expeditiously. The waiting room is comfortable and the coffee is great. They don't try to tack on extra services or up charges, and offer a fabulous experience every time we come in.
West Herr Service is excellent. Their work is thorough, efficient and the employees are personable. They are my service dealer of choice!
I Had quick service this am on my MDX . In and out in 1 hour. Nice work!
Very helpful, very polite. Clean environment and immediate service walking in the door. Answered all questions and had a nice variety of vehicles to check out
Courteous and friendly at the start to finish, shuttle man Tom great help, spoke to Chris in parts very helpful and courteous. Mark in service excellent.
Very friendly, and efficient with everything…the customer service was outstanding!! I Definitely will be going back all the time to get my truck serviced there.
Service advisor mark was very accommodating with the prompt work on fixing my car even so that I just called this am. Had the car towed to WestHerr Acura and was fixed the same day.
Andy did a great job of answering my questions and simplifying the paperwork process. Looking forward to a long term relationship as West Herr Acura is one of the few dealerships in Western NY buying and selling high end sports cars and performance vehicles.
Easy to make an appointment on line - they were ready for me and the service was completed promptly - my only comment would be that $550.00 for a routine service on an almost new car seems high - even though I was given and approved this amount prior to the service.
Service options were explained in professional manner. Work was done in a very timely period.
Ciara Downy went out of her way to give me excellent service. She even washed and dried my car herself as there were no workers to do it. Ciara was friendly, polite and helpful. A definite asset to West Herr.
Mark and dealership were awesome. Offered loaner as car was being repaired. Good communication to let know when car would be done
The service is excellent and timely and the personnel are friendly , knowledgeable , professional and include me in decision making if necessary as they complete the service
Very professional and courteous service. Work performed in timely fashion. Facility is immaculate. Service writer very professional and helpful.
Very professional and courteous. Was in there for a short period and got the job done.
Efficient, competent, honest, good value for money. Highly recommended. My go-to place for service as well as purchase.
The purchase of my car off of lease was made easy and enjoyable by all involved.
I came in feeling defeated and praying for a miracle, Mike worked with my challenged credit with all his leadership for 8 hours straight and I was able to drive home the same day in my 2017 chevy trax LT I'm so happy with my new car ! I also have a warrenty , they paid for my lunch and offered water , WEST HERR really took great care of me .
Mark and Matt are the best reason I get my service done at West-Herr Acura. They are the best. knowledge precise and everything is taken care of in a timely matter.
Efficient friendly staff Explain everything before they provide any service. Quick service Give estimates before doing any work
Friendly and efficient. I knew what I wanted; Kevin found me my new car. Overall a very good experience.
As usual I was pleased with the service and appreciative of how quickly I was able to get an appointment. Mark answers any questions I have and keeps me up to date on Any routine service I may need. Cecelia
Trust worthy I am always happy and satisfied no matter the situation even if I don’t know what I’m talking about they fix it very nice people understanding I am a faithful customer absolutely
I am happy today I had new car Acura Thank you Kevin M.Wisniewski Jr He is very competent in his job He is the best Thank you so much
Great service and communication, from the service manager Mark to the engineer Bruce to the shuttle go to guy Bob! Thank you all.
Excellent place to get service.The staff greets you with smile & are very cordial & courteous.
Welcoming, clean, professional and helpful staff. I was comfortable and kept informed of my car’s status.
Mark was friendly and described the services and their costs well. Efficient service. Overall a high quality experience.
Service is excellent - thorough but efficient and generally quick! Have only had positive experiences. Highly recommend.
Good experience, easy making an appointment, at my arrival soon got service representative , no waiting. I will in the future bring my car for services
The service department at Acura has been fantastic for the 5 years I have owned an Acura MDX. Mark Banas has been exceeding helpful, polite, professional and knowledgeable about my car, He has answered my questions and I am confident that the service has been done correctly for those 5 ;years. The reliability of the service department and Mark is a major reason I am driving an MDX, a car that I do like. Thank you Mark. I will add the other people in the service department are good too, And I originally was influenced to change to an MDX because of ...
Michaela was very friendly, and explained everything on detail about the car and paper. Great service. Very friendly, everything I needed was very clear even instructions to manage the mouse and menu
Excellent, caring service. Knowledgeable technician. Nice waiting area. Was advised of estimate and asked if they should proceed.
Great service as usual. Professional associates were attentive, friendly and helpful. All-around customer care second to none.Always bring my vehicle here to be serviced for that reason.
The service area was very efficient.Tyler met me at my vehicle promptly and escorted me to the waiting room. The room was clean and the wait was minimal. Very positive experience.
Tyler was friendly, engaging, and professional. Although he was very busy, his attention to detail was outstanding. He was efficient and kind. He made my experience enjoyable.
Excellent service and follow up. Manager personable and friendly. Patient and took necessary steps to ensure the car I purchased was exactly what I wanted
Very professional, welcoming staff and environment. They have excellent services and products ! Would recommend to friends and family continue to purchase from west herr Acura.
Great dealership easy to deal with Scheduled my car for service, they were on time explained everything. Show room is clean and workers are friendly
My experience at West Herr Acura on Transit Rd on 6/14/21 was highly satisfying to my every need. Thanks to Rachel/Service & Mike /Manager of the Service Dept.
Always a good experience. Honest and fair. Tyler went over everything prior to my service and again after. I usually deal with Mark who has always been terrific as well, but he was not in that day.
Got a decent amount for my trade in value, and kept my new payment in the range I wanted!
Great experience, service was excellent and timely. Tyler was very helpful and welcomed me to the service department. This was my first trip to West Herr and I will return.
Just bought an Acura TLX from Alex at West Herr Acura. The buying process was easy from beginning to end. Would highly recommend Alex Suchan to any family or friends looking to buy a new or used car from West Herr. Very happy with my purchase and the level of customer service I received during my visit.
The service is the best in WNY! None better anywhere!! Trustworthy, attention to detail and highly personable. Wouldn’t go anywhere else! Tyler was fantastic to work with!
The first part of May, my 2019 RDX adv came up with a potentially serious problem, which appeared to be battery/alternator. 7 of the warning lights came on flashing and beeping. Given that there were potential safety issues, Mark suggested I call Acura Road side service and have the car transported to the dealership. This was done and the problem was diagnosed by their technician. Part replacement was ordered and installed next day, and my car was returned to me. This may sound routine, but I reside an hour and half away from Williamsville. There were also several calls between Mike ...
Had the best car buying experience with West-Herr. The sales representative Lilly went above and beyond to provide us with all the details, answered to all our questions. The entire staff was truly exceptional. Great experience.
This is the second car I purchased from Kevin and he is a very excellent and thorough salesman that West Herr lucky to have. I can see my last car was relax and now you’re West her there will be advantages to the customers.
Mark and the rest of the service department are all first rate. They always explain any problems and fix everything right the first time. They are also genuinely nice people.
