Open Today! Sales: 9am-5pm
Nick is professional , courteous and was very helpful when I was deciding which car to focus on
Shoutout to Andy Lahti my second chance and I got approved and satisfied, Jessica the Manager she so kind and adorable, I appreciate every step the help I’m over satisfied that’s all I need when I first went but I take the chance and I was able to get helped recommended 200% ask for Andy Lahti. thanks again
Professional service and good inventory selection. Plan to get my next car from this dealership.
Dealership and salesman Nick was,Understanding, reasonable, willing to compromise, friendly easy to talk to
The dealer was professional,friendly,and knowledgeable. It was like talking to a family member. The dealership was clean and offered snacks. The dealer was punctual, easy to talk to and humorous. It was a pleasure to work with him.
This dealership sets the bar.....and they set it high. This is the third Acura I've purchased from the West Herr Auto Group and the third time it's been a stellar car buying experience. Our salesman (Nick Chimiak) was great to work with; not at all pushy, super patient & just easy to do business with. We have an Acura dealership twenty minutes from our home, but when it's time for our next one, we won't hesitate to make the two-hour drive back to West Herr Acura.
You get what you expect from a luxury dealership. Professionalism, timely, and treat you like you’re a customer for the first time.
very pleasant experience car was clean upon pick up recall was taken car of thank you
My experience with West Herr was fantastic! As always Jason kept my abreast of each step with the recall and provided me with a beautiful loaner to use during the time my car was down. Thank you Jason!
Always have a positive experience at West Herr Acura. I'm treated with respect and in a professional manner. Jason Starnes deserves a high 10! He never tried to sell me something I didn't need and explained the print out I received at completion. I like West Herr Acura and would never go anywhere else for service of any kind for the Acura RSX I love!
Jason and the team are great! They are always kind and accommodating whenever I visit!
I would like to give a HUGE shout out to Jason in the service department. My windshield wipers stopped working suddenly and he went above and beyond to help me. You are lucky to have an employee like him!
The service was professional, timely, courteous and outstanding. Customer service at west herr acura definitely differentiates the customer experience relative to other dealerships.
Extremely clean and well maintained. Quick easy service. Stress free experience in my concerns about my vehicle. Jason kept me well informed about my vehicles repairs
Always receive excellent service. Employees are excellent at customer service. Love my 2024 ACURA RDX
Service went beyond my expectations Jason was most helpful by thoroughly reviewing by vehicles history
My service writer Ciara went over and beyond for me while my Acura MDX was being serviced at West Herr Acura! I will definitely be back, thanks again Ciara!
As always accura service is terrific Great service with personal touch by both Cieria and Jason from the minute we arrived to finish Special touch of a washed and clean car that looked like brand new Thanks for the great service
The service I receive is always pleasant and professional, and I never feel rushed or pressured to complete any maintenance, but I always use the service recommended the vehicle display.
Jason showed care when I took my Acura MXD for oil change and NYS inspection.
The customer service is outstanding very genuinely friendly, informative abd honest, I would truely recommend west Herr Accura
Friendly and helpful. On time. Comfortable guest lounge. Bath room was clean. Good coffee. Expensive
Ok let’s start with the fact I’ve purchased over 10 vehicles from west Herr in the past 10 years… I’ve never been disappointed with the vehicles I’ve purchased until now.. and the fact that the GM @ Acura has ignored me about it.. so I’ve purchased a 2020 gmc Sierra Denali 3L Duramax in September 2023 n within the second month I had it the timing chain blew.. apparently this was the second time! At least that’s what the mechanic said at west Herr… in which they had it for about a month.. then the check engine light came ... Read More Full review text opened.DealerRater - Apr 5, 2024
Ok let’s start with the fact I’ve purchased over 10 vehicles from west Herr in the past 10 years… I’ve never been disappointed with the vehicles I’ve purchased until now.. and the fact that the GM @ Acura has ignored me about it.. so I’ve purchased a 2020 gmc Sierra Denali 3L Duramax in September 2023 n within the second month I had it the timing chain blew.. apparently this was the second time! At least that’s what the mechanic said at west Herr… in which they had it for about a month.. then the check engine light came on 3 more times within the next 2 months after that… for a knock sensor… n some other things .. a valve n again they’ve had it for another month. I was told on Friday from my advisor working on the vehicle that the part finally came in and they would work on it Monday… then they were going to drive my vehicle for 200-300 miles and I would have it back on Thursday..well today is Thursday I was suppose to get it back today 4/4/24 but the advisor has not contacted me yet today. the truck is a dud… a lemon… never had I ever had so many problems with a newer vehicle ever.. wish I never bought it… or better yet wish west Herr would make it right for a loyal customer! I should’ve just kept my Acura.
Service team thinks they can yell at you and swear at you worst experience ever they need a new service team or they need some new training on how to treat customers
Ciara and the West Herr Accura service team always provide excellent customer service and the technicians maintain my RDX. Always professional and friendly. ⭐️⭐️⭐️⭐️⭐️ 😃
Awesome customer service! Ciara was kind and helpful with all the questions I had. Rolled out of the dealership in no time thanks to her!
Service was comprehensive which is why I come to WH. Jason is professional and helpful without any nonsense. He and your service department are the reasons I will be back.
Great first service experience for my 2023 RDX. Waiting area was very comfortable and inviting
Jason went overboard to assist me with my car. Solved my problem and had it fixed within a day.5 stars for him and his crew.
Service was excellent in all facets. Personnel were polite and professional, answered all questions I asked. Very satisfied.
I have dealt with Ray LaksHonda/Acuraand now West herr Acura for over the past 20 years leasing Acura vehicles. Yesterday I lesaed my ninth vehicle from West herr with the help of sales associate Kevin Wisniewski , Who provided an excellent experience with pricing, financing & equipment needed on the vehicle in a timely fashion I would highly recommend a dealership to anyone who is thinking of an Acura vehicle
Great customer service as always.If you are looking for a new or used vehicle, I recommend this dealership.
Quick service for oil change was great service on my vehicle will comeback again for service
Very friendly, very quick and efficient service! Easy to schedule online. Highly recommend West Herr Acura of Buffalo
Jason did a fantastic job educating me on the work that was being done, taking extra time to show me features on my car I never knew about.
Jason was awesome would recommend west herr to friends and family. Thank you very much
Tge service staff listened to my concerns and even had the technician come out and explain what they did to check my vehicle concerns.
Great service and took care of all my needs . Wee will definitely be back to see them
Jason was very professional, kind, and efficient. He went out of his way to check something I had a question on. The car service was fast and efficient. My car was nice and clean and I was able to get on with my day in a timely manner.
Service was prompt and courteous. Unnecessary service was not performed. Great experience overall as always
Service was good kept me updated during this visit to let me know progress work
Ciara was attentive to my service needs and made sure they worked efficiently and with high quality.
David and the team were great! Very friendly and helpful when I was looking for my new car. I am from the Rochester area and never had to leave my house once in the buying process. Whether it’s an Acura or not David can help with all your car needs.
Jason and crew was excellent and accommodating! No extensive wait and great communication with status of inspection
Service was excellent! They answered all of my questions and made it an enjoyable service visit.
The service staff is very courteous and knowledgeable. Handled my concerns very professionally. Thank yku
Amazing! Took care of me all the way and never had any issues. Amazing job. 100% going back
This dealership is absolutely A-1 due to the professional poise and knowledge of it staff. Chip in sales, Jason and Cara in service bend over backwards to accommodate your every concern or request. I cannot be happier with my recent experience.
Had a great experience with a fast and smooth transaction. Thanks so much! Dealer was knowledgeable and professional
30 yrs of buying/leasing vehicles and this store bi far is the best place to do business across all West Herr Dealership's. Bought a beautiful used Acura from Ryan Myles. Flawless transaction,treated with respect and really knows his stuff. Matt Payne Sales Manager runs a great frontend. No pressure wonderful experience. No matter where the used car is within there West Herr group I highly recommend you get it from Acura.
Jason at West Herr Acura explained what could possibly be wrong with my vehicle and showed me the most cost effective course of action. Outstanding customer service
Chip is my salesman n he is the BEST!! Always friendly, knowledgeable with an Awesome personality!! Jason has been my service person on several occasions n he is also friendly, knowledgeable n has a Awesome personality!
The dealership service was stellar. Ciara was outstanding and very helpful. Our service was excellent.
I drive from Rochester to West Herr Acura for excellent service and a friendly staff.
Very friendly,promp and courteous..I have been taking my Acura's there for years.The staff are professional and knowledgeable of their product.
Jason Stsrnes was very helpful, he answered sll of my questions. He was very nice to deal with.
THE CUSTOMER COFFEE ESPRESSO MACHINE WAS MOST EXCELLENT. SERVICE AND CAR ANNUAL INSPECTION WAS VERY WELL DONE
I feel that I was treated in a honest and friendly manner. The work I feel is quality and accomplished in a timely fashion. Ciara , the service Rep. was excellent, very thorough.
Ciara was very friendly and let me know what to expect while waiting for my vehicle. Great Service!!
Everything went fast and they even offered to wash my car! Very happy with the service!
Took 2020 MDX w/ 14k miles in for oil change - cost me $550 for a B16 error due to something with rear differential fluid and “brake pad maintenance”
All personnel were very friendly and professional. We received our new car 6 months after signing the contract. A large part of the delay was outside the dealers control. However we also encountered several administrative issues, e.g. lack of communication regarding the final delivery date and problems with paperwork, that could have been avoided. Notwithstanding, WH went the extra mile to ensure a happy ending. We are very pleased with service received and the quality of the new car
Great dealership. Friendly staff. Would highly recommend to anyone who is looking to purchase or service their Acura. 10/10
I felt very comfortable dealing with West Herr Acura of Buffalo. I was given accurate information and never felt pressured into making a purchase. I was informed about my options, of which there were a number, and was able to weight them making a choice I am sure I won't regret. I would definitely recommend this dealership and Kevin, in particular, to someone in the market for a new or slightly used vehicle.
Friendly staff very professional felt welcomed since the moment i walked in will definitely come back again!
I am very satisfied with the service that I received and continue to receive from the dealership always very courteous and efficient Thank You
Purchased our first Acura, a 2022 RDX.. Dealership and sales experience was phenomenal. Thanks to our salesman, Tim Zaman for his knowledge patience throughout the process. I would highly recommend West Herr Acura to anyone in the market for a new or used vehicle. They are the best!
The building is bright and clean. The staff is very courteous and friendly making the visit comfortable. And at the end, everything is as promised. The entire team is so helpful. Thank you.
Ciara went out of her way & helped us far beyond our expectations - extremely knowledgeable & efficient - I would recommend this dealership to everyone & anyone - any dealership would be lucky to have her - I wish there was an option above 5 star - we received easily 10+ A+++++ service!!!
Great service every time I have gone there. In and out in a reasonable amount of time. Jason took care of me on my last visit. He was very professional and courteous. Listened to my concerns and addressed the problem. Car was nice and clean when I left.
Chip did great with this sale, he did all he could have to make it easier to buy the 2020 RDX. Easy to talk to and work with.
Everyone who helped me at West Herr was excellent. The service was prompt and first rate.
I was pleasantly welcomed today at the West Herr Service Desk - Justin really made my experience memorable! He escorted me to the waiting room & made sure I had the remote to the TV! He took his time & everything was explained thoroughly. Justin made sure that I didn’t have to wait too long- he said he was substituting for the regular service person- I hope he is still around if & when I have to come in again! Thank you for being so nice!!!!
Absolutely love my new "Used" vehicle I purchased from West Herr Acura! Paul and Kevin (sales) were very personable and took care of all my needs. Dave (finance) went through a bunch of options for an extended warranty plan. (I never by extended warranties, but for my 2017 Infinity we found a warranty where I felt it was the right time to purchase "peace of mind" coverage.) Lastly, Kelsey was a great communicator and also outstanding at finalizing paperwork. She even caught a small discrepancy with the reported mileage which could've been an issue in the ... Read More Full review text opened.DealerRater - Dec 10, 2022
Absolutely love my new "Used" vehicle I purchased from West Herr Acura! Paul and Kevin (sales) were very personable and took care of all my needs. Dave (finance) went through a bunch of options for an extended warranty plan. (I never by extended warranties, but for my 2017 Infinity we found a warranty where I felt it was the right time to purchase "peace of mind" coverage.) Lastly, Kelsey was a great communicator and also outstanding at finalizing paperwork. She even caught a small discrepancy with the reported mileage which could've been an issue in the future. The General Managaer was also very pleasant, but did not have his name.
Every customer wants to feel valued and also want to feel like they signed a great deal. Without question, I will come back to West Herr Acura for future vehicles!
Thanks again!
He was very helpful and he answer all my questions I ask him. He explained to me what I needed done on my next service.
Exceptional service. Thorough steps beginning to end. Working out solutions, completing a job well done and excellent customer service. Years of service there and number one in the future.
Heidi once again exceeded my expectations. From the beginning of the buying process to delivery was amazing. She showed me the service area and walked me through everything on my car! She’s a rockstar. Thank you Heidi
Agent was great, much better than last time I brought in my other acura, would recommend
Jason was vey helpful and I asked him if he rotated the tires he said no need to do that they were fine. That was a shock to me because they could of did it and changed me. I was very impressed with him being honest with me.
Friendly staff, excellent service. The service department takes care of any issues with my vehicle in a timely manner
This is the 2nd vehicle we have purchased from West Herr. Both times have been great!
clean efficient all work was done in a timely manner And the car was washed and vacuumed
Service was delivered timely and professionally. I was very satisfied and impressed by their strong customer-orientation.
Great service, friendly, trustworthy and super convenient. Everything is always explained clearly. Don’t try to sell you things you don’t want or need. I’m
Ciara was a pleasure to meet. She was very professional. Very knowledgeable and cheerful. She arranged my service visit. I will remember her caring attitude.
Awesome, Mark was polite, sociable and a pleasure to interact with! Gave accurate details on what car needed and timing was perfect! You guys are lucky to have such a good employee! Hope to have this advisor again, Kudos Mark !
Always good customer service Ciara was very helpful and Mark is amazing glad he’s still there! I’m hoping they will allow loaner vehicles again soon. But overall this is a great service center.
The staff are always helpful, the work is done well and expeditiously. The waiting room is comfortable and the coffee is great. They don't try to tack on extra services or up charges, and offer a fabulous experience every time we come in.
West Herr Service is excellent. Their work is thorough, efficient and the employees are personable. They are my service dealer of choice!
I Had quick service this am on my MDX . In and out in 1 hour. Nice work!
Very helpful, very polite. Clean environment and immediate service walking in the door. Answered all questions and had a nice variety of vehicles to check out
Courteous and friendly at the start to finish, shuttle man Tom great help, spoke to Chris in parts very helpful and courteous. Mark in service excellent.
Very friendly, and efficient with everything…the customer service was outstanding!! I Definitely will be going back all the time to get my truck serviced there.
Service advisor mark was very accommodating with the prompt work on fixing my car even so that I just called this am. Had the car towed to WestHerr Acura and was fixed the same day.
Andy did a great job of answering my questions and simplifying the paperwork process. Looking forward to a long term relationship as West Herr Acura is one of the few dealerships in Western NY buying and selling high end sports cars and performance vehicles.
Easy to make an appointment on line - they were ready for me and the service was completed promptly - my only comment would be that $550.00 for a routine service on an almost new car seems high - even though I was given and approved this amount prior to the service.
Service options were explained in professional manner. Work was done in a very timely period.
Ciara Downy went out of her way to give me excellent service. She even washed and dried my car herself as there were no workers to do it. Ciara was friendly, polite and helpful. A definite asset to West Herr.
Mark and dealership were awesome. Offered loaner as car was being repaired. Good communication to let know when car would be done
The service is excellent and timely and the personnel are friendly , knowledgeable , professional and include me in decision making if necessary as they complete the service
