Customer Testimonials

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DealerRater Aug 5, 2022

Courteous and friendly at the start to finish, shuttle man Tom great help, spoke to Chris in parts very helpful and courteous. Mark in service excellent.

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DealerRater Jul 22, 2022

Very friendly, and efficient with everything…the customer service was outstanding!! I Definitely will be going back all the time to get my truck serviced there.

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DealerRater Jul 20, 2022

Service advisor mark was very accommodating with the prompt work on fixing my car even so that I just called this am. Had the car towed to WestHerr Acura and was fixed the same day.

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DealerRater Jul 16, 2022

Andy did a great job of answering my questions and simplifying the paperwork process. Looking forward to a long term relationship as West Herr Acura is one of the few dealerships in Western NY buying and selling high end sports cars and performance vehicles.

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DealerRater Jul 8, 2022

Easy to make an appointment on line - they were ready for me and the service was completed promptly - my only comment would be that $550.00 for a routine service on an almost new car seems high - even though I was given and approved this amount prior to the service.

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Cars Jun 29, 2022

Friendly and engaging Service Department. No high pressure on service recommendations. Clean, modern facilities. Recommend without hesitation or reservation. Professional and ethical with experience. Yay!!!!

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DealerRater Jun 14, 2022

Service options were explained in professional manner. Work was done in a very timely period.

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DealerRater Jun 5, 2022

Ciara Downy went out of her way to give me excellent service. She even washed and dried my car herself as there were no workers to do it. Ciara was friendly, polite and helpful. A definite asset to West Herr.

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DealerRater Jun 4, 2022

Mark and dealership were awesome. Offered loaner as car was being repaired. Good communication to let know when car would be done

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DealerRater Jun 3, 2022

The service is excellent and timely and the personnel are friendly , knowledgeable , professional and include me in decision making if necessary as they complete the service

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Cars May 27, 2022

Very professional and timely dealership! I would highly recommend this dealership to all my friends and family. They make things very simple and easy. Best dealership I’ve ever been to

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DealerRater May 19, 2022

Very professional and courteous service. Work performed in timely fashion. Facility is immaculate. Service writer very professional and helpful.

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Cars May 8, 2022

Ciara was so patient and very knowledgeable. I had several questions and she answered them to my satisfaction. She also checked in with me several times while I waited to have my car serviced which was so thoughtful of her. The service at Acura on Transit is top notch!

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DealerRater Apr 19, 2022

Very professional and courteous. Was in there for a short period and got the job done.

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Cars Mar 30, 2022

Friendly and engaging staff in Service Dept. Trustworthy on service work and recommendations. Have never "churned" service work. Clean area facilities for waiting. Comfortable, quiet, wifi availability.

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DealerRater Mar 27, 2022

Efficient, competent, honest, good value for money. Highly recommended. My go-to place for service as well as purchase.

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DealerRater Mar 19, 2022

The purchase of my car off of lease was made easy and enjoyable by all involved.

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DealerRater Mar 11, 2022

I came in feeling defeated and praying for a miracle, Mike worked with my challenged credit with all his leadership for 8 hours straight and I was able to drive home the same day in my 2017 chevy trax LT I'm so happy with my new car ! I also have a warrenty , they paid for my lunch and offered water , WEST HERR really took great care of me .

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Cars Feb 27, 2022

So I was looking for a specific used car Mercedes’ cls 63 amg and low and behold s super cherry low miles one pops up on their website I call asap and a gentleman answers the phone by the name of Andy I told him to that I was very picky and wanted I very nice car that hasn’t been abused and if this wasn’t the right car no problem he said he would call me back and he did he went to the car first and took a video inside and out and of the car and sent ...

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Cars Feb 25, 2022

First of all, excellent customer service and knowledge of product. The day went perfect right at the start when the Service Advisor Mark Banas answered all my questions at check in and kept me informed on what else was needed when my Acura was being worked on. On another note, the facility was updated with a very nice waiting room, with a A+ for cleanliness and a group of workers that all very much like what they are doing. Hats off to the new owners (West Herr) and all involved in making a facility that you can be proud of ...

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Cars Feb 23, 2022

Dropped my RDX off yesterday West Herr Acura to have them check the grinding noise coming from my front end. I assumed the front calipers seized up like the rear ones did 2 months ago. They had the same symptoms. That job was done by West Herr as well. I just knew they were going to hit me up with another big repair. To my surprise, the vehicle passed all inspections. This is a first for me… to drop off my vehicle and it be diagnosed with no issues. There is hope for me trusting dealerships. Very pleased with the experience.

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Cars Feb 23, 2022

Service was good and finished on time Car was washed Staff efficient and pleasant Facilities comfortable Waiting time was as expected I will definitely bring my car back for service

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Cars Feb 23, 2022

After hitting a GIGANTIC pothole, my car was towed there (I used my Acura link rather than AAA - very satisfied) with 2 flat tires. It was a Sunday. When I called West Herr early Monday am, Mark already had a plan of attack. I received a text (very convenient, I was at work) and was able to approve all of the suggested repairs. It was complete and ready by the end of the - waiting for me. Everyone there is friendly, explains everything and thorough. Mark even had checked to see if I purchased any extra insurance which may have ...

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Cars Feb 4, 2022

Great dealership Great service everybody do the job professional I will shop again with this dealership David Lempko Thank you very much Good work with you

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Cars Jan 11, 2022

The service procedure is attentive and efficient. Mark checked me in and informed me as to what to expect. The waiting area is pleasant. Mark kept me informed as to the status of the service call and went over the actions taken. Top notch customer service.

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Cars Jan 8, 2022

The employees at West Herr Acura are very knowledgable and accommodating. I am very satisfied with the quality of their work and the quality of their facilities. I will happily return for future service of my vehicle.

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Cars Jan 1, 2022

Can’t get much better than this team of pros genuinely friendly and nice Really care about your experience great follow up after leaving the dealership Without a car and that’s why I left with a new car The next day Love Westherr

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DealerRater Dec 31, 2021

Mark and Matt are the best reason I get my service done at West-Herr Acura. They are the best. knowledge precise and everything is taken care of in a timely matter.

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Cars Dec 29, 2021

Paul was great! From the moment my wife and I walked in to when we were signing the papers for a new MDX a month later we knew where we were at every step of the way. I will be doing business with these guys in the future. Keep up the good work!

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DealerRater Dec 18, 2021

Efficient friendly staff Explain everything before they provide any service. Quick service Give estimates before doing any work

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DealerRater Nov 28, 2021

Friendly and efficient. I knew what I wanted; Kevin found me my new car. Overall a very good experience.

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Cars Nov 23, 2021

I’ve never purchased a car so effortlessly. I drove all the way from Ohio to make the transaction. Andy was awesome from the first conversation we had over the phone. He took care of all of it, even talking to my insurance agent. He answered all my questions whenever I had any and never made me we wait for an answer. The entire dealership was customer friendly. I recommend this dealership to everyone who wants to buy an Acura. Andy rocks!!

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Cars Nov 20, 2021

It is always a great experience at West Herr Acura of Buffalo! I have my MDX serviced there every time. The technicians are very knowledgeable and professional. I would highly recommend them for any of the services they offer.

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DealerRater Nov 17, 2021

As usual I was pleased with the service and appreciative of how quickly I was able to get an appointment. Mark answers any questions I have and keeps me up to date on Any routine service I may need. Cecelia

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Cars Nov 13, 2021

I had an appointment for an oil change and tire rotation. Tyler greeted me, explained the procedure and showed me to the waiting area. 35 minutes later my car was serviced and washed and I was on my way. Impressive.

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DealerRater Nov 12, 2021

Trust worthy I am always happy and satisfied no matter the situation even if I don’t know what I’m talking about they fix it very nice people understanding I am a faithful customer absolutely

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Cars Nov 10, 2021

Tyler was the young man who assisted me n gave excellent service as usual!! He’s a positive credit to ur dealership!! Hope he’s my service person every time!

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DealerRater Nov 9, 2021

I am happy today I had new car Acura Thank you Kevin M.Wisniewski Jr He is very competent in his job He is the best Thank you so much

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Cars Nov 7, 2021

I took my MDX today for service to dealership and also replace my battery without an appointment. Tyler was very customer friendly by accommodating my vehicle and got it done in couple of hours. I had the best experience at West Herr Acura and would highly recommend this dealership and service center to anyone who is looking to buy a car or get their vehicle serviced.

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Cars Nov 3, 2021

Awesome facility. Engaging and friendly staff. Service waiting room very comfortable. Service staff is trained and trustworthy. Recommend w/o hesitation or reservation. Top shelf dealer.

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DealerRater Nov 2, 2021

Great service and communication, from the service manager Mark to the engineer Bruce to the shuttle go to guy Bob! Thank you all.

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DealerRater Oct 18, 2021

Excellent place to get service.The staff greets you with smile & are very cordial & courteous.

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DealerRater Oct 15, 2021

Welcoming, clean, professional and helpful staff. I was comfortable and kept informed of my car’s status.

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DealerRater Oct 9, 2021

Mark was friendly and described the services and their costs well. Efficient service. Overall a high quality experience.

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Cars Oct 5, 2021

West Herr Acura are always attentive to customer needs and are honest with the way they conduct themselves with vehicle repairs. I have been going to this location for my Acura TSX service needs for a decade now and they have been progressively better in the service they provide over that time period. Tyler is an excellent rep who has good knowledge and customer service skills and easily articulates your vehicle servicing needs.

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Cars Oct 2, 2021

Took car in for minor service. I have been going to this dealership for ~ 17 years. Mark Banas greeted me on arrival and departure. I have dealt with him for about 11yrs. A key reason that I would continue with this dealership as it has gone through 2 ownership changes in the last 3 or 4 years. A disappointment in my mind is that West Herr brings in their own managers as replacements when they acquire a dealership . This happened when they took over Buffalo Infiniti dealership. I would have expected Mark to carry forward as Service Manager in the acquisition. No instead a ...

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DealerRater Oct 1, 2021

Service is excellent - thorough but efficient and generally quick! Have only had positive experiences. Highly recommend.

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DealerRater Sep 23, 2021

Good experience, easy making an appointment, at my arrival soon got service representative , no waiting. I will in the future bring my car for services

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DealerRater Sep 19, 2021

The service department at Acura has been fantastic for the 5 years I have owned an Acura MDX. Mark Banas has been exceeding helpful, polite, professional and knowledgeable about my car, He has answered my questions and I am confident that the service has been done correctly for those 5 ;years. The reliability of the service department and Mark is a major reason I am driving an MDX, a car that I do like. Thank you Mark. I will add the other people in the service department are good too, And I originally was influenced to change to an MDX because of ...

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Cars Sep 15, 2021

Tyler was great. Courteous and knowledgeable. A real pleasure. I certainly look forward to his assisting me the next time I go in for service. It was great to see a young man so committed to providing a positive experience for the customer.

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Cars Sep 5, 2021

Pleasant experience scheduling an appointment with Mark ( as always). When I arrived to have my vehicles serviced I was greeted by Tyler who was courteous and confirmed the work to be done. When service was complete, Tyler contacted me and had my vehicle ready for pickup…All went well!

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DealerRater Aug 31, 2021

Michaela was very friendly, and explained everything on detail about the car and paper. Great service. Very friendly, everything I needed was very clear even instructions to manage the mouse and menu

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DealerRater Aug 20, 2021

Excellent, caring service. Knowledgeable technician. Nice waiting area. Was advised of estimate and asked if they should proceed.

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DealerRater Jul 28, 2021

Great service as usual. Professional associates were attentive, friendly and helpful. All-around customer care second to none.Always bring my vehicle here to be serviced for that reason.

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DealerRater Jul 26, 2021

The service area was very efficient.Tyler met me at my vehicle promptly and escorted me to the waiting room. The room was clean and the wait was minimal. Very positive experience.

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DealerRater Jul 23, 2021

Tyler was friendly, engaging, and professional. Although he was very busy, his attention to detail was outstanding. He was efficient and kind. He made my experience enjoyable.

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DealerRater Jul 17, 2021

Excellent service and follow up. Manager personable and friendly. Patient and took necessary steps to ensure the car I purchased was exactly what I wanted

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DealerRater Jul 17, 2021

Very professional, welcoming staff and environment. They have excellent services and products ! Would recommend to friends and family continue to purchase from west herr Acura.

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DealerRater Jul 3, 2021

Great dealership easy to deal with Scheduled my car for service, they were on time explained everything. Show room is clean and workers are friendly

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DealerRater Jun 29, 2021

My experience at West Herr Acura on Transit Rd on 6/14/21 was highly satisfying to my every need. Thanks to Rachel/Service & Mike /Manager of the Service Dept.

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DealerRater Jun 27, 2021

Always a good experience. Honest and fair. Tyler went over everything prior to my service and again after. I usually deal with Mark who has always been terrific as well, but he was not in that day.

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DealerRater Jun 26, 2021

Got a decent amount for my trade in value, and kept my new payment in the range I wanted!

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DealerRater Jun 19, 2021

Great experience, service was excellent and timely. Tyler was very helpful and welcomed me to the service department. This was my first trip to West Herr and I will return.

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DealerRater Jun 15, 2021

Just bought an Acura TLX from Alex at West Herr Acura. The buying process was easy from beginning to end. Would highly recommend Alex Suchan to any family or friends looking to buy a new or used car from West Herr. Very happy with my purchase and the level of customer service I received during my visit.

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Cars Jun 8, 2021

My experience at a West Herr Acura is always positive. Chip, in sales, is exceptionally professional and competent in every way. Mark, Tyler and today’s experience with Rachel have been thorough and satisfying. Love the car, love the dealership, love the people!

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DealerRater May 21, 2021

The service is the best in WNY! None better anywhere!! Trustworthy, attention to detail and highly personable. Wouldn’t go anywhere else! Tyler was fantastic to work with!

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DealerRater May 13, 2021

The first part of May, my 2019 RDX adv came up with a potentially serious problem, which appeared to be battery/alternator. 7 of the warning lights came on flashing and beeping. Given that there were potential safety issues, Mark suggested I call Acura Road side service and have the car transported to the dealership. This was done and the problem was diagnosed by their technician. Part replacement was ordered and installed next day, and my car was returned to me. This may sound routine, but I reside an hour and half away from Williamsville. There were also several calls between Mike ...

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DealerRater May 11, 2021

Had the best car buying experience with West-Herr. The sales representative Lilly went above and beyond to provide us with all the details, answered to all our questions. The entire staff was truly exceptional. Great experience.

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Cars May 6, 2021

Tyler was courteous, knowledgeable, and helpful. He explained things, and answered questions handily. He was very adept when I asked him to help me me reprogram radio stations that had been lost due to battery disconnect.

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Cars May 5, 2021

Tyler was very thorough. Oil change. Everything done very timely. Very satisfied. Always plan on using dealer for service. Waiting area clean. Some noise from construction.

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DealerRater May 4, 2021

This is the second car I purchased from Kevin and he is a very excellent and thorough salesman that West Herr lucky to have. I can see my last car was relax and now you’re West her there will be advantages to the customers.

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Cars May 2, 2021

I worked with Jeff and it was best car buying experiences I’ve had. There were no games or hassling and I was able to make a deal that worked for both sides efficiently.

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Cars Apr 29, 2021

Chip was an awesome Salesman. Good selection of vehicles. The rest of the staff was very friendly and helpful. I Will refer friends, awesome coffee🙂

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Cars Apr 5, 2021

Everything was efficient and effective!! Mark is a pleasure to work with. I will return for service in the future as long as I own this MDX.

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DealerRater Apr 1, 2021

Lilly was so very helpful and made the entire process a positive one. Knowledgeable, kind, and patient. Two thumbs up!! highly recommend going West Herr.

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DealerRater Apr 1, 2021

Mark and the rest of the service department are all first rate. They always explain any problems and fix everything right the first time. They are also genuinely nice people.

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DealerRater Mar 31, 2021

Great experience- Manny was very helpful Entire staff was equally as professional They made us feel very comfortable during our visits They did a great job explaining the features of the Acura.

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Cars Mar 31, 2021

Paul scilingo is an outstanding salesmen. He was highly responsive throughout the process and knowledgeable about the products.

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DealerRater Aug 12, 2020

My salesman Alex and the GM Franklin made the purchasing process extremely easy! They were a pleasure to work with. I definitely recommend that you give this dealership a try!

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DealerRater Sep 9, 2019

Great customer service and friendly and helpfull workers,thanks for excellent service, will continue to bring my car to this location on transit rd to service my car.

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DealerRater May 10, 2019

I continue to have excellent service at Ray Laks for my MDX. They have been consistently accurate with time and cost estimates. Further, they are honest and don’t try to oversell. For example, when I was getting my winter tires switched, another repair shop tried to tell me I needed a new battery and some other work done; I brought my car to RayLaks for the service and they ran tests to show my battery and car was fine! Lastly, communication is excellent. Nobody likes to get their car repaired, but when you need something done, RayLaks is the ...

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DealerRater Nov 11, 2018

I've been a very satisfied customer since my first Acura Integra in 1991. All my cars have been purchased and serviced at LAKS since then. (no relative or friend involved)

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DealerRater Oct 24, 2018

Ray in sales was great to deal with very accommodating and went over all the new features to upgrade to a new mdx. Very satisfied.

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DealerRater Oct 23, 2018

I have been bringing my 3 RDX's for service since I bought the first one in 2011. I have worked with Mark Banas who has consistently provided excellent service, occasionally going out of his way to provide a service when necessary

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DealerRater Aug 22, 2018

Needed unscheduled service and called in the early morning. Was accommodated immediately. While there I was able to have routine maintenance performed as well. Would not trust my car's service to anyone else.

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DealerRater Nov 8, 2017

Ray in sales and Bob in finance went above and beyond to help our daughter renew her lease! My husband and I went with her and she is thrilled with her new vehicle! Ray and Bob were both kind and professionally!!

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